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Return & Refund Policy
Atย VEELTHON, we take pride in creating meaningful jewelry gifts. Please review our return policy carefully before placing your order.
1. Personalized Items
Because many of our products are customized or personalized, all personalized items are final sale and cannot be returned or refunded, unless the item arrives damaged or defective.
Personalized items include (but are not limited to):
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Custom message cards
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Engraved or custom-designed jewelry
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Photo-based or name-based products
2. Non-Personalized Items
For non-personalized items, we accept returns under the following conditions:
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Return request must be made within 14 days of delivery
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Item must be unused, unworn, and in original packaging
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Buyer is responsible for return shipping costs
Once the returned item is received and inspected, a refund will be issued to the original payment method.
3. Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please provide:
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Clear photos of the item
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Photos of the packaging
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Your order number
We will gladly offer a replacement or refund at no additional cost.
4. Cancellations
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Orders can be canceled within 12 hours of purchase
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Once production or customization has begun, cancellations are no longer possible
5. Exchanges
We do not offer direct exchanges. If eligible, please return the item according to this policy and place a new order.
6. Lost or Delayed Orders
We are not responsible for delays caused by shipping carriers, customs, or incorrect addresses provided at checkout. However, we will always assist you in tracking your order and finding a solution.
7. Contact Us
If you have any questions regarding returns or refunds, please contact us: